On Tuesday, May 26, Motiva Enterprises LLC closed its Kenner Terminal and stopped selling fuel at the Shell and Texaco-branded stations it supplies after it detected high levels of sulfur in some of its regular-grade and mid-grade gasoline.   Motiva and Shell have been working diligently to correct this situation and are pleased to report the Kenner Terminal was reopened today at 1:00 p.m. after the affected product was restored to specifications. 

The product went through strict quality assurance testing, and we are in the process of replenishing our supply in New Orleans quickly and efficiently.  Additionally, we are prioritizing stations to ensure our customers throughout the New Orleans market have a steady supply of gasoline. 

We have pulled extra trucks and drivers from other markets to expedite the delivery process to stations.  Trucks are working around the clock to deliver truckloads of product to Shell and Texaco retail sites each day.  Additionally, Shell and Texaco branded wholesalers in the area have already replaced or are in the process of replacing fuel at their sites.  We anticipate that most wholesale sites will be up and running by end of day tomorrow; and across our entire network, we expect the vast majority of stations to be back in service by midday Saturday.

We have also notified and remain in contact with all appropriate state and federal officials.

While Motiva and Shell regret this occurrence, we stand behind our products and invite affected customers to contact Shell at 1-877-825-2467 with additional inquiries.                             

Shell / Motiva Media Line: 713-241-1578:

Media Contacts:

Shawn Frederick                              

Shell Oil Products US             

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